Frequently Asked Questions

Everything you need to know about your next Malak Jewelers piece.

What materials are used in Malak Jewelers' pieces?

We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance.

How long does shipping take?

Standard shipping typically takes 3-5 business days. For custom or engraved orders, please allow an additional 7-10 business days for production.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and engraved jewelry are final sale.

Do you offer a warranty on your jewelry?

Yes, every Malak Jewelers purchase includes a one-year limited warranty covering manufacturing defects to give you complete peace of mind.

How should I care for my jewelry?

We recommend cleaning your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, and store pieces in a dry, fabric-lined box.

Can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number to monitor your package's journey to your doorstep.